Privacy Policy
Effective date: July 13, 2026
Introduction
This Privacy Policy explains how Cinelyo collects, uses, stores, and shares information when you use our AI video generation service.
Information We Collect
We may collect:
- Account information: name, email address, authentication provider, and account settings.
- Generation data: prompts, model settings, uploaded reference files, generated video URLs, task status, credit cost, and timestamps.
- Payment data: checkout status, plan, credit purchases, invoices, and payment identifiers. Card details are processed by Stripe and are not stored by Cinelyo.
- Usage data: pages visited, actions taken, device information, browser information, logs, and approximate location derived from IP address.
- Support data: messages you send to us and related contact details.
How We Use Information
We use information to:
- Provide account, video generation, storage, history, and billing features
- Process payments and maintain credit balances
- Detect abuse, fraud, security issues, and service errors
- Improve product quality, reliability, and user experience
- Communicate service updates and respond to support requests
- Comply with legal obligations
Third-Party Services
Cinelyo may use third-party services including Google OAuth, Stripe, Kie.ai, Cloudflare R2, analytics providers, hosting providers, and email providers. These services may process information only as needed to provide their functions.
Cinelyo is independent and is not affiliated with ByteDance, Seedance, or related trademark owners.
Uploaded Files and Generated Videos
Uploaded files and generated videos may be processed by AI providers and stored in cloud storage so the service can generate, deliver, and display your results. Avoid uploading sensitive personal information or content you do not have the right to use.
Cookies and Analytics
We may use cookies and similar technologies for login sessions, preferences, analytics, and security. You can control cookies through your browser settings, but some features may not work correctly without them.
Data Retention
We keep information for as long as needed to provide the service, maintain records, resolve disputes, comply with legal obligations, and enforce our agreements. You may request deletion of your account by contacting us.
Security
We use reasonable technical and organizational measures to protect information. No online service can guarantee absolute security.
Children's Privacy
Cinelyo is not intended for children under 13. If you believe a child has provided personal information, contact us so we can take appropriate action.
Changes
We may update this Privacy Policy from time to time. Updated versions will be posted on this page.
Contact
Questions about this Privacy Policy can be sent to support@cinelyo.com.